Work Pattern
Week 1:
Monday: 07:00–15:00
Tuesday: 07:00–15:00
Wednesday: 07:00–15:00
Thursday: 07:00–15:00
Saturday: 07:00–15:00
Week 2:
Monday: 07:00–15:00
Tuesday: 07:00–15:00
Wednesday: 07:00–15:00
Thursday: 07:00–15:00
Friday: 07:00–15:00
Purpose
1. To deliver a great shopping experience for their customers, putting customers before task every time
2. Champion new ways of working within stores through an open mindset and positive attitude
3. Complete tasks and processes that deliver ‘best in town’ standards
4. Serve and sell across all channels brilliantly well
5. Be the voice of our customer to help us continually improve
Key Accountabilities
6. Dress and style mannequins to agreed standard each launch and throughout the season as required
7. Deliver seasonal Window implementation
8. Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
9. Works alongside C&H colleagues to ensure correct implementation of POS each season
10. Serve our customers efficiently and brilliantly well – on the shop floor and at service points
11. Skilled to utilise all digital tools and communication channels to do the job
12. Share customer and colleague feedback to help us do things better
13. Share knowledge and experience with colleagues to support others in building skill and confidence
14. Own their own learning & development and proactively access digital learning solutions
15. Know the daily sales targets, priorities, promotions & selling opportunities
16. Have great product knowledge to sell and recommend our products and services
17. Proactively engage with customers to understand their needs and make recommendations
18. Understand the store priorities and their part to play
19. Complete tasks with pace and in line with SOPs
20. Minimise cost and waste through good process practice
21. Follow safe and legal working practices
Key Capabilities
22. Understands how M&S operates,it’sstrategy, future and the role they play
23. Committed to delivering excellent work fast with great attention to detail
24. Open to and acts on feedback, asking for this regularly
25. Sets performance objectives for self in conjunction with line manager and in line with business plans
26. Takes accountability for planning and managing own work efficiently to ensure objectives are met
27. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
28. Effective at communicating their intentions to others; ensures communication is clear and simple
29. In control of their own reactions and considers how to share their perspective to create better reaction for team
30. Copes well with change and work challenges and recovers quickly from its impact
31. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
32. Comprehensive Styling skills which can be applied across instore visual elements and windows
33. Strong knowledge of Visual Merchandising principles
34. Contributing to store sales and cost control
35. Work across the store to get things done right first time within timescales
36. Comprehensive knowledge of customer shopping channels
37. Good level of product knowledge and services across the store
38. Up to date knowledge of the commercial operation and brilliant basics
39. Good level of digital capability and use of digital tools and applications
40. Understand customer needs and spot selling opportunities
41. Adapting to change
Key Relationships and Stakeholders
42. Customers
43. Colleagues
44. Store Leadership
45. BIG