Job Description
Job Title: Clinic Manager / Operations Director
Location: Nottingham
Salary: £50,000–£60,000 (DOE) + excellent bonus
Type: Full Time, Onsite
About the Clinic
A leading, multi-disciplinary medical and aesthetics clinic in Nottingham is looking for an experienced Clinic Manager / Operations Director to join their team.
This is a premium, high-performing environment that offers a wide range of services including cosmetic procedures, dermatology, aesthetic medicine, and private medical treatments. The clinic delivers hospitality-level service combined with exceptional medical standards, ensuring every patient receives a world-class experience.
The setting is fast-paced, structured, and built around excellence, precision, and care.
About the Role
We’re looking for a highly organised, people-focused, and commercially aware Clinic Manager / Operations Director to take ownership of day-to-day operations across the entire clinic.
You’ll oversee multiple departments, lead teams, improve processes, and ensure the clinic runs efficiently, safely, and in full alignment with CQC standards. This is a hands-on, leadership-driven role at the heart of clinical operations, keeping everything moving, supporting patient flow, and empowering staff to deliver exceptional service.
Key Responsibilities
* Lead and develop teams across Front of House, Patient Coordination, Theatre Support, Facilities, Compliance, IT Support, and Administration
* Drive sales performance, patient conversion, and excellent client communication
* Own all compliance processes including CQC standards, audits, risk assessments, and documentation
* Ensure smooth daily operations, efficient workflows, and exceptional patient experience
* Oversee equipment servicing, facilities management, maintenance, and IT troubleshooting
* Produce and analyse performance dashboards, KPIs, and operational reporting
* Recruit, train, mentor, and performance-manage team members
* Maintain high standards of presentation, service, and professionalism across the clinic
Who We’re Looking For
* 5+ years senior operations management experience within healthcare, aesthetics, cosmetic surgery, or luxury service
* Strong knowledge of CQC requirements and clinical governance
* Ability to lead multiple teams and manage a busy, multi-department environment
* Highly organised, detail-oriented, and comfortable with data and KPIs
* Strong communicator with confidence, positivity, and a proactive approach
* Someone who thrives in a fast-paced clinical setting with high service expectations
Key Performance Indicators
* Reception answer rate 90%+
* Theatre utilisation 80%+
* Lead response time & conversion improvement
* Mandatory training compliance 100%
* Equipment uptime & overall clinic readiness
* Staff punctuality and SOP compliance
Why Apply
This is an exciting opportunity to join a respected, premium medical aesthetics clinic where you’ll have full operational ownership and the chance to build, develop, and shape a high-performing team.
If you’re a strong leader who loves structure, service excellence, and operational efficiency, we’d love to hear from you.
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