Retail Operations Assistant (Full-Time, Permanent)
-Sevenoaks, Kent
Are you looking for a role that keeps you busy, lets you interact with people, and gives you the chance to be part of a business with real heritage?
At Horncastles, we've been trusted since 1888 to provide high-quality schoolwear, sportswear, footwear, and children's accessories. As a long-standing, family-run business, we combine tradition with excellent customer care, making us the go-to specialist in our community.
We're now looking for a motivated and organised Retail Assistant Operations team member to join us on a permanent basis.
What you'll be doing:
* Stock management – processing deliveries, replenishing stock, arranging displays, and ensuring our stockrooms are well organised
* Purchase orders – creating and processing with accuracy and efficiency
* Customer service excellence – supporting customers in-store, online, and over the phone with professionalism and care
* Store operations – maintaining a welcoming store environment, assisting with opening/closing, and supporting day-to-day procedures
* Order fulfilment – picking, packing, and dispatching online orders with accuracy and speed
* Stock taking – helping ensure stock levels are accurate and up to date
What we're looking for:
* Strong organisational skills with a proactive, can-do approach
* Confident verbal and written communication skills
* Proficiency in Microsoft Office
* Professional presentation and attention to detail
* Ability to stay calm and focused under pressure
* A real team player who's keen to contribute to our success
Why join us?
Be part of a trusted, family-run business with a proud heritage
Enjoy variety in your day – from customer interactions to behind-the-scenes operations
Develop valuable skills in retail, administration, and e-commerce
Join a friendly, supportive team who value hard work and dedication
Permanent position with immediate start available
Salary: DOE (Depending on Experience)
If you're looking for a role where you can make a real impact and grow within a respected business, we'd love to hear from you
Job Types: Full-time, Permanent, Graduate
Benefits:
* Employee discount
Ability to commute/relocate:
* Sevenoaks Town and St. John's TN13 1JR: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person