Senior Property Portfolio & Operations Manager
Kings Oak Capital
Division: Group Operations and Management
Reports to: Board of Directors
Salary: £40,000-£60,000 + performance-linked bonus
Type: Full-time, permanent
Location: In-person (Greater London area)
Schedule: Monday-Friday + weekend availability
About Kings Oak Capital
Kings Oak Capital is a dynamic, family-led real estate investment advisor, principal investor, and developer. Founded by a husband-and-wife team from investment banking, the firm manages a growing portfolio of residential, hospitality, and mixed-use assets. With a commitment to value, integrity, and innovation, Kings Oak is focused on unlocking long-term potential through a hands-on and strategic approach.
Role Overview
We are seeking a skilled and experienced Senior Property Portfolio & Operations Manager to oversee day-to-day operations across our expanding property group. Reporting directly to the Board, you will lead all operational, strategic, and financial aspects of our property and block portfolio, ensuring efficiency, compliance, tenant satisfaction, and portfolio performance.
This role requires proven experience managing block properties, service charge administration, and negotiating institutional-style leases with entities such as housing associations, care providers, and local councils. The ideal candidate has a background in business or family office environments rather than high street estate agencies, emphasizing commercial acumen and strategic leasing skills.
Key Responsibilities
1. Portfolio Operations: Manage daily operations of residential and block-managed properties, ensuring legal compliance, maintenance standards, and tenant satisfaction.
2. Block & Service Charge Management: Oversee all aspects of block management, including setting and managing service charges, liaising with leaseholders, managing maintenance contracts, and ensuring regulatory compliance.
3. Commercial-Type Leasing: Negotiate and manage non-AST lease agreements with housing associations, care operators, and local authorities. Identify, approach, and secure institutional tenants.
4. Tenant Relations: Act as the senior liaison for residents, leaseholders, and institutional partners, ensuring excellent communication and service delivery.
5. Maintenance Coordination: Lead inspections, coordinate maintenance schedules, and manage contractors to maintain property quality and safety.
6. Financial Oversight: Prepare budgets, monitor expenditure, manage service charges, oversee rent collection, and report on financial performance to the Board.
7. Strategic Operations: Collaborate with leadership to develop operational strategies aligned with long-term goals, including lease diversification and portfolio enhancement.
8. Process Improvement: Implement systems to enhance operational efficiency, standardize reporting, and ensure consistent service.
9. Cross-Functional Management: Coordinate with finance, marketing, sales, and legal teams to align property strategies with overall business objectives.
10. Team Leadership: Hire (with approval), manage, train, and develop operational and property staff, fostering a culture of high performance and service excellence.
11. Technology Integration: Utilize property management software and automation tools to improve workflows and data accuracy.
12. Risk & Compliance: Ensure properties operate within legal frameworks, proactively manage risks, and uphold governance standards.
13. Marketing & Brand Support: Support branding, PR, and business development efforts to strengthen market presence.
Essential Experience & Competencies
We seek a proactive, confident individual with a strong operational background, preferably from a business or family office environment. The candidate should demonstrate:
* Proven block management experience, including service charge handling and compliance with residential building regulations.
* Strong knowledge of commercial-style residential leases involving housing associations, supported living providers, and councils.
* Ability to source and negotiate institutional lease partners, managing complex lease terms and long-term agreements.
* Familiarity with lease compliance, property laws, and housing regulations.
* Experience managing mixed-tenure portfolios, focusing on standards and asset value enhancement.
* Strong leadership, communication, and reporting skills for engaging internal teams and external stakeholders.
* Professional appearance and conduct aligned with brand positioning.
* Hands-on, self-motivated, detail-oriented, and adaptable to changing demands.
Qualifications
* Degree in Property Management, Real Estate, Business Administration, or related field.
* Minimum 3 years' experience in property and block management, ideally in the Greater London area.
* Proficiency with property management software and Microsoft Office.
* Valid UK driving licence (required).
Benefits
* Competitive salary
* Performance-based bonus
* Company pension scheme
* On-site parking
* Career progression and professional development
* Supportive, collaborative team culture
Summary
This is a high-impact, senior-level opportunity for an experienced operator to lead block management, leasing, and operational strategy, contributing to the growth of a values-driven property business. You will work closely with the founders and executive team to shape the company's future.
#J-18808-Ljbffr