Job summary
An exciting opportunity has arisen within Children's Outpatients, a busy department at The James Cook University Hospital to employ a Clinical Support Worker (CSW). The role is to support the MDT in providing direct patient care to children and young people.
Post holders will be appointed at band 2 or band 3 depending upon qualifications.
Band 2 requirements - willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.
Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9)
Care certificate
Level 3 vocational qualification
or
Short courses and completion of
competency workbook equivalent
to Level 3 in a range of patient and
clinical care duties
and/or
Equivalent knowledge and
experience in a range of clinical
care duties equivalent to Level 3;
- Theoretical knowledge
- Experience of a range of
care and related procedures
- clinical observations
- knowledge of relevant
legislation
There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications
Main duties of the job
We care for children and young people from birth until 18 years who require care as an outpatient. We facilitate clinics from numerous specialities where a family centred approach to care is essential.
We provide assistance to the whole of the Multi Disciplinary Team to aid the efficient running of the service.
The role involves chaperoning patients during medical consultations, collecting and preparing case notes, undertaking health development measurements (weight, height, BP, ECG), collecting specimens, performing and assisting with venepuncture, monitoring stock levels, preparation and maintenance of clinic rooms and areas, general admin duties such as answering telephone call, emails and making appointments.
Individuals will become proficient with IT systems such as InTouch, ECAMIS and Evolve.
We are a team committed to delivering and maintaining high quality patient care and are looking to attract a Health Care Assistant who shares our goal. In return we will support ongoing professional development and provide regular training opportunities.
Experience in health care is preferred, with experience working with children and young people desirable. Applicants must demonstrate a high standard of communication and professionalism, be enthusiastic, well motivated and share a commitment to team working.
This vacancy will close when we receive sufficient completed applications.
About us
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:o Your Leadership Impacto Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Job description
Job responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Job description
Job responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Person Specification
Experience (Band 3)
Essential
* Experience of working in health or social care.
* Experience of undertaking and recording clinical observations and escalation of changes or findings.
Knowledge and Skills (Band 2/3)
Essential
* Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
* Timekeeping, planning and prioritisation skills
* Insight into behaviours and skills of a carer and the need for effective teamwork
Qualifications & Training (Band 3)
Essential
* Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (
* Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experi-ence in a range of clinical care du-ties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation
* Care certificate
Knowledge & Skills (Band 3)
Essential
* Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
* Understanding of the importance of robust, accurate, clear, timely documentation.
* Basic IT skills to use electronic patient records & other Trust systems
Person Specification
Experience (Band 3)
Essential
* Experience of working in health or social care.
* Experience of undertaking and recording clinical observations and escalation of changes or findings.
Knowledge and Skills (Band 2/3)
Essential
* Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
* Timekeeping, planning and prioritisation skills
* Insight into behaviours and skills of a carer and the need for effective teamwork
Qualifications & Training (Band 3)
Essential
* Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (
* Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experi-ence in a range of clinical care du-ties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation
* Care certificate
Knowledge & Skills (Band 3)
Essential
* Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
* Understanding of the importance of robust, accurate, clear, timely documentation.
* Basic IT skills to use electronic patient records & other Trust systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Employer's website