Overview
We have redesigned the service to incorporate two part‑time band 3 roles to support the arrhythmia specialist nurses/ANP's to run the arrhythmia service. The role will be to support the delivery of the arrhythmia service by being a face‑to‑face point of contact during arrhythmia clinics, ensuring patients are seen on time and attended to outside of their consultation. The role also is to support the planning and implementation of the cardioversion service. Patients need support through their journey and the need for support staff is prerequisite in providing high quality care. This key person will be primarily responsible for supporting the nurses in the outpatients clinic by caring for patients on the corridor, directing them to different departments in the hospital, and undertaking ECGs, bloods, and observations during weekend clinics—a mainly patient‑facing role. The successful candidate will also support patients during their cardioversion procedures, providing aftercare and ensuring they are supported throughout their day‑case procedure. Planning of virtual clinics and contacting patients around attending planned activities will be incorporated in the role, and the ordering of routine investigations such as ECGs in advance of planned clinics will also form part of the role.
Responsibilities
1. Supporting nurses delivering outpatient assessments in clinic by being face‑to‑face with the general public, helping them access other departments and any basic care needs during their visit.
2. Ordering ECGs prior to clinic.
3. Planning virtual clinics and liaising with patients over the telephone.
4. Supporting patients during day‑case procedures.
5. Supporting alternative weekend clinics by performing ECGs, phlebotomy, and observations.
6. Running errands, for example to pharmacy.
7. Ordering stock.
8. Updating audit reports for activity.
Qualifications and skills
* Demonstrates a willingness and capability to undertake NVQ level 3.
* Demonstrable experience in a hospital setting working at NVQ level 2.
* Reputation for high standard of patient care.
* Excellent communication skills.
* Ability to develop effective interpersonal relationships with colleagues in the healthcare setting.
* Basic computer skills.
* Supportive of colleagues and patients.
Equality & Diversity
We welcome flexible working requests and encourage applications from under‑represented groups. The Trust is committed to promoting equality and diversity and values the contributions of individuals from all backgrounds.
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