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Cambridge Bar Hill Hotel, Signature Collection By Best Western
Location:
Cambridge, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
0083c85c6d69
Job Views:
8
Posted:
19.08.2025
Expiry Date:
03.10.2025
Job Description:
Front Office Team Member
The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do:
* Deliver Outstanding Service: Provide excellent customer service during check-in, check-out, and inquiries.
* Handle Requests Efficiently: Address guest requests and concerns promptly to ensure satisfaction.
* Manage Communications: Answer calls and emails, take reservations, and manage guest information.
* Support Operations: Assist with administrative tasks like billing, record-keeping, and reporting.
* Collaborate with Teams: Work with other hotel departments to ensure smooth operations and guest satisfaction.
Why Join Us:
Be the First Impression: Set the tone for our guests' stay.
Dynamic Environment: Thrive in a fast-paced, supportive setting.
Growth Opportunities: Encourage professional development and career growth.
* Employee discounts on bedroom rates across our Best Western hotels.
* Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
* Eye care benefits.
* Free legal & money advice.
* Counseling sessions.
* Cycle to work scheme.
* Wellbeing tips, fitness videos, and health advice.
* Recipe ideas and active living tips.
* Wellbeing podcasts and TV.
* Breathing exercises.
* 24/7 support line.
* Team rewards & recognition.
* Free meals on duty.
* Free parking.
Ideal Candidate
* Experience in customer-facing roles, preferably in hospitality.
* Strong communication and interpersonal skills, friendly personality.
* Ability to multitask in a fast-paced environment.
* Familiar with reservation and property management systems.
* Flexible availability, including weekends and holidays.
If you’re a team player passionate about hospitality and customer service, we want to hear from you.
Hotel Details
Located on the A14, near Cambridge, the Cambridge Bar Hill Hotel offers 136 bedrooms, including family rooms, wedding venues, meeting rooms, and leisure facilities such as an indoor pool, gym, and spa amenities. Our dining options include a grill, lounge, and bar with a variety of meals.
About us
Join LGH Hotels Management, a growing portfolio with 42 UK hotels including Crowne Plaza, Holiday Inn, and Best Western. We are committed to shaping the future of UK hospitality. Join our team and build a rewarding career in hospitality.
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