Environmental Co‑ordinator
Salary £29,154 – £32,393 per annum (depending on experience)
Fixed Base: Central Park, Worcester
Permanent, 40 hours per week
Why join us
Join our growing team where you can make a real difference to services that help create clean, safe and thriving communities. You'll be part of a supportive team, working with a wide range of stakeholders and contributing to the continuous improvement of our environmental services.
Responsibilities
* Provide coordination and administrative support to the Environmental Caretaking Teams and management.
* Advise and support customers in resolving queries and issues, managing expectations and identifying proactive solutions.
* Schedule, route plan and allocate work, ensuring tasks are prioritised and completed within agreed timescales.
* Maintain accurate systems, service records, inspection logs and compliance documentation.
* Respond to enquiries from across the business via phone, email and in writing.
Qualifications
* Demonstrable understanding of, or experience working towards, ISO 14001 standards.
* Educated to Level 3 in Business Administration, or able to demonstrate equivalent relevant experience.
* Experience of maintaining accurate records, databases and compliance documentation.
* Experience of handling customer enquiries and complaints, including investigation and resolution.
* Experience of providing administrative and coordination support within a housing, environmental or facilities management environment is desirable.
Benefits
* 25 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
* Family‑friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
* Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
* Health Cash Plan worth up to £1,700 per annum with cashback for dental, optical, physio and complementary therapies and more.
* Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and based on employee contributions).
* Learning and development opportunities.
* Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.
You will be based at our Worcester office, conveniently located near Shrub Hill station, making it ideal for commuting by train. For those who drive, free on‑site parking is available. The role is full‑time, with a working pattern of 40 hours per week, Monday to Friday. Occasional travel to other offices and locations may be required to attend meetings.
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