Overview
Join to apply for the Sales Advisor (Part-Time) role at Orlebar Brown. Location: Selfridges, London. Department: Retail. Reporting to: Store Manager. Salary: Competitive.
The role is a Permanent Part-Time position (24–32 hours) within the Retail department, based at Selfridges, London.
The Position
In this role you will form long lasting relationships with our clients every day and help them to “Holiday Better”. As a Sales Advisor you will be a true ambassador of the brand and reflect our “Feel Summer” promise and our brand values in everything you do.
General Responsibilities
* The ultimate aim of the role is to develop a long lasting relationship with O.B clients who you will help to Holiday Better.
* You will be vibrant, tailored and brave in your approach to teamwork, service and sales.
* You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.
* You will demonstrate the ability to go above and beyond for our customers and inspire them to Holiday Better at all opportunities.
* Give a friendly welcome and use your outgoing personality to impact their experience.
* Keep in touch with customers beyond the shop floor using clientelling tools and platforms.
* Work as part of a team – collaborating to ensure retail operational excellence and great client care.
* Develop, over time, a deep understanding of how exceptional customer service impacts the business in terms of sales, KPIs and customer relationships.
* Identify customer needs and be eloquent when answering product-related questions.
* Be an excellent storyteller – breathing life into our collections and creating a “Feel Summer” atmosphere in-store.
* Respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.
* Go the extra mile for every customer, particularly with regard to availability and sourcing – following this process through to completion.
* Show passion for the O.B. ranges and be confident in suggesting styles and building wardrobes.
* Take every opportunity to capture customer details to expand the Orlebar Brown customer base and encourage repeat visits and loyalty.
* Maintain high standards of the shop floor and work with the wider team to ensure we always look our best.
* Attend regular training sessions on seasonal product launches to stay up to date.
* Contribute views and feedback on daily/weekly store reporting to the wider business.
* After a period in role, may be offered additional Key Holder responsibilities.
* Any other reasonable task or role given by a more senior person.
Candidate Profile
* Ability to build rapport with customers.
* Demonstrated passion for the brand and our purpose.
* Willing to adapt and take on new challenges.
* Professionally present and an ambassador for the OB brand.
* Able to handle multiple demands and competing priorities.
* Excellent verbal and written communication skills.
* Attention to maintaining high standards in-store with a keen eye for detail.
What We Offer
* Diverse working environment with opportunities to learn daily.
* Training and development in a fast-paced environment.
* Competitive benefits package:
* Physical wellbeing: Private medical insurance covering pre-existing conditions, online GP, 24/7 appointments, cycle scheme.
* Financial wellbeing: Company pension scheme.
* Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
* Employee Recognition: Service award incentives, holiday entitlement beyond 25 days (plus UK public holidays).
It’s never just a job at Orlebar Brown. We live and breathe our brand values – Tailored, Vibrant and Brave.
We are focused on creating an inclusive culture that nurtures personal growth and contributions to collective progress. We encourage your application and value the perspective you could bring to Orlebar Brown.
Direct applications only. Recruitment agencies – thanks for reading – but we’ve got this one covered!
Direct inquiries about this role to the hiring team via official channels.
#J-18808-Ljbffr