Senior Product Manager
Department: Product
Employment Type: Permanent - Full Time
Location: UK - London
Description
Join Exclaimer, a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.
Who are we?
We provide world-class email signature solutions that enable organizations of any size to achieve brand consistency, legal compliance, and customer engagement across devices. Our solutions, designed for Microsoft 365, Google Workplace, and Microsoft Exchange, are used by over 50,000 customers in 150+ countries, including renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.
We’re seeking a strategic and technically proficient Product Manager to join our Core Services team, responsible for powering Exclaimer’s ability to process over 2,000 emails per second. You will own the product strategy for email platform connectivity and customer implementation options, building reliable and scalable solutions that impact growth and customer satisfaction.
This role bridges engineering, product, and commercial teams, ensuring alignment on initiatives and long-term platform goals. You will collaborate with Core Services, Platform Engineering, support, and commercial teams to maintain performance standards and develop a future-ready roadmap.
Key Responsibilities
* Plan improvements to client-facing aspects of the signature application experience in Outlook Add-In, collaborating with engineers and product teams.
* Work with your Team Lead, Engineering Manager, and engineers to prioritize and deliver impactful work.
* Implement technical enhancements to Exclaimer’s integration into customer mail flow.
* Explore innovative ways to support customer needs, including alternative methods of employee data input, changes to email delivery, and potential integrations with other email providers beyond Microsoft and Google.
* Analyze customer implementation and usage trends to identify new opportunities and ensure reliable service.
* Coordinate with Support to uphold high customer satisfaction and product performance.
* Align with your Director of Product on strategic priorities.
* Present insights, progress, and plans to Product & Technology teams and senior management, including C-level executives.
* Balance legacy system transformation with current business priorities.
* Research emerging technologies and industry trends to enhance product functionality.
Skills, Knowledge, and Expertise
* Proven experience as a Product Manager, preferably in B2B SaaS or infrastructure-heavy environments.
* Strong technical understanding, especially related to email technologies or delivery processes.
* Decision-making based on data, user research, and experimentation.
* Ability to translate product needs into technical requirements and work closely with engineering teams.
* Excellent communication skills to align technical and non-technical stakeholders.
* Experience in developing product strategies in complex or mature areas.
* Effective prioritization and roadmap planning skills.
* Collaborative approach working across multiple teams, especially in enabling roles or platform teams.
* Strategic thinking to balance long-term vision with short-term execution.
* Familiarity with agile practices and managing ambiguity and change.
Benefits
At Exclaimer, we offer opportunities for growth within a thriving international SaaS company. Alongside a competitive package, benefits include:
* Healthcare, life insurance, private medical, income protection.
* Enhanced parental leave for both parents.
* 6 weeks of "work from anywhere" per year.
* 25 days paid holiday plus public holidays, plus an additional 10 days paid time off via XFlex.
* Contributory pension plan (5% matched, via salary sacrifice).
* Electric car scheme.
* Free memberships to Blinkist and Calm.
* Discounts and perks, including smart home devices, gym memberships, and Ikea.
Inclusion at Exclaimer
We’re committed to diversity and inclusion, welcoming applications from all backgrounds and identities. We strive to create a culture where everyone belongs and can thrive. Join us!
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