Overview
Job Description
As part of the Product Ambassador Team, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. Your primary responsibility will be to serve as a product expert, utilizing your in-depth knowledge of our offerings to guide customers through the onboarding process, provide ongoing support, and drive maximum value from our products. You will work closely with cross-functional teams to advocate for customer needs, contribute to product improvement, and foster long-term customer relationships.
Responsibilities
* Product Expertise
o Develop an in-depth understanding of our products, features, and capabilities.
o Stay abreast of product updates, enhancements, and industry trends.
* Customer Onboarding
o Lead the onboarding process, ensuring customers have a seamless and positive experience.
o Provide product demonstrations, training sessions, and educational resources to new customers.
* Advanced Customer Consultation
o Provide strategic and personalized support, tailored to each customer\'s unique needs
o Diving deep into product functionality to provide strategic guidance
o Strategizing on solution implementation
* Feedback and Collaboration
o Fostering deeper engagement and understanding to ensure our solutions become an integral part of our customers\' operations.
o Gather customer feedback and insights to provide valuable input for product improvement.
o Collaborate with the product development and marketing teams to relay customer needs and market trends.
* Retention and Expansion
o Monitor customer health metrics and proactively address potential issues.
o Develop and execute strategies to increase customer retention and expansion of product usage.
Qualifications
* Proven experience in customer success, account management, or a related role.
* Understanding of digital and traditional advertising and experience in the media and measurement space for advertisers and agencies.
* Strong technical aptitude and the ability to become an expert in our products.
* Passionate about consumers and the technologies that serve them
* Excellent communication and interpersonal skills.
* Problem-solving mindset with the ability to think strategically about customer needs.
* Experience working with cross-functional teams.
* Stellar presentation skills with direct experience presenting to clients
* Strategic thinker with the ability think and respond quickly in front of customers
* Strong organizational skills with keen attention to details: use workstreams, playbooks, data, and analytical tools to help structure the team’s thinking
* Strong focus on user needs and an intellectual curiosity about the products that help to meet them
Additional Information
Location: This role is ideally Hybrid in London, but we are flexible on office attendance and will consider applications from other UK locations.
Up to 25% of your time may include travel for client visits, conferences, networking events or other work-related events.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you\'re unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
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