About the Role
We are seeking an experienced and solution-focused Operations Supervisor ( Backshift) to support the smooth and effective running of our Express Services operation. Working closely with internal teams, the Operations Supervisor will play a key role in ensuring operational continuity, successful completion of collections & deliveries, customer service delivery, and inter-shift coordination.
This role is integral to maintaining operational performance standards, supporting compliance, and ensuring goods flow efficiently through the network.
Key Responsibilities
In this role, you will:
* Assist with arranging collections & deliveries
* Provide a strong level of customer service via telephone and email
* Coordinate with other departments to ensure continuity and information flow
* Use internal systems & TMS ( Transport management system )
* Produce reports and operational updates as required
* Support operational process improvements and service delivery
* Work with transport compliance team to ensure all vehicles are kept compliant
* Promote a safe working environment and compliance with procedures
* Work with partners / agencies to cover driver holiday & sickness
* Nightly driver de-brief
* Completion and distribution of nightly handover
Who You’ll Work With
You will collaborate closely with:
* Warehouse teams
* Drivers
* Customers, suppliers and subcontractors
* Dayshift Operations teams
Your role will support service continuity and reduce disruption to customers through effective communication and handover processes.
What We’re Looking For
We are looking for someone with:
* A strong understanding of transport or logistics operations
* Experience working within a transport environment
* Excellent prioritization and problem-solving abilities
* Excellent geographical knowledge
* Effective communication and relationship-building skills
* IT proficiency (Microsoft Office / TMS systems advantage)
* A solution-focused and organised mindset
Success in the Role Looks Like
* Smooth operational handovers between shifts
* Accurate freight counts and reporting
* Successful completion of collections & deliveries
* Minimal disruption to customer service
* Positive working relationships and collaboration across teams
Why Join Us
This is an opportunity to play a key part in a fast-paced logistics environment, influencing process improvements and helping deliver time-critical services for our customers.
Previous supervisor experience is beneficial, but not essential for the right candidate.
Salary negotiable.
Closing date: Monday 2nd March 2026