The Archive Support position plays a key role in delivering efficient and reliable support across core business operations, with a strong emphasis on the Deeds and Records functions. This role requires a flexible and proactive approach, supporting primarily Deeds and Records tasks while also assisting with scanning, printing and postal duties as needed. The successful candidate will contribute to the smooth running of daily operations by ensuring that documents are accurately handled, stored, and tracked, and that all services are delivered to a consistently high standard. This is a fully office-based role due to the nature of the responsibilities involved. About The Role Deeds Create and maintain deed schedules, including the preparation of new schedules and updates to existing ones. Add documents to existing deed packs with accuracy and proper document control. Add new files and deeds into the Records Management system, ensuring correct classification. Provide support to the Deeds Manager and wider team on ongoing projects and administrative tasks as required. Convert PDF documents into Word or other editable formats when needed. Accurately name or rename documents in accordance with standard naming conventions. Records Collate and box up files and deeds in preparation for offsite storage. Print labels from the Records Management system. Deliver and collect files, deeds, and boxes to and from fee-earners within agreed contractual SLAs. Enter accurate and high-quality data into the relevant systems and platforms. Liaise with internal customers to address anomalies in box or deed schedules. Assist the Records Manager with onsite destruction projects. Liaise with the Records team to ensure that all files, deeds, and boxes are accurately tracked and fully traceable. Operational Support – Scanning, Print & Post Create job tickets for scanning, print or post requests using the Digital Hub. Complete scanning tasks and use office scanning/printing equipment confidently and safely. Perform quality control checks on scanned and printed materials to ensure they meet user specifications before delivery. Provide general support with incoming and outgoing post, including sorting, packaging, and distribution, operating as per firm post room guidelines Operate print/production equipment as required & directed by firm guidelines and processes Manage the department inbox, escalating issues when appropriate. Ensure all documents are scanned, saved and named correctly following internal guidelines. Carry out basic document editing tasks such as OCR processing, rotating, splitting, merging, or optimizing files as required. Handle confidential materials in accordance with data protection policies. Maintain a clean and organized work area, following health and safety procedures. Operational Efficiency Maintain inventory levels of office supplies, including boxes, envelopes, and labels Daily Task Execution Work methodically to ensure all daily responsibilities are completed. Ensure all relevant instructions and job information are correct before proceeding. Coordinate with Deeds and Records managers to maximise use of equipment and staff. Carry out any ad-hoc tasks requested by Deeds or Records teams. Keep work areas clean and organised at all times. Team Collaboration & Development Collaborate with team members and contribute to a productive team atmosphere. Assist in training colleagues on archiving, scanning, print and post tasks. Promote CMS values through behavior and teamwork. Administrative Support Communicate effectively with managers regarding workload and resourcing. Demonstrate working knowledge of job ticketing and recharge processes. Support managers with ad-hoc administrative requests. Ensure accurate and complete data entry across all systems. About You We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience: Proficient in Microsoft Word, Excel, and relevant database systems. Strong attention to detail with the ability to produce consistently accurate work. Fast and accurate data entry skills. Experience working independently and collaboratively within a team environment. Highly organized with a methodical and structured approach to tasks. Ideally possesses previous experience in records management or a related administrative support role. Demonstrates sound knowledge of office procedures and document handling standards. Confident in the use of IT systems and office equipment. Behavioural Competencies Actively listens and confirms understanding when engaging with colleagues or clients. Maintains a professional and courteous demeanour at all times. Displays resilience and openness to constructive feedback. Communicates effectively and shares relevant information in a timely and transparent manner. Demonstrates initiative and responsibility in daily work and problem-solving. Plans and prioritizes work effectively to meet deadlines and service levels. Keeps line managers informed of work progress and flags any risks or issues as appropriate. Contributes positively to a team-oriented environment and supports a culture of collaboration. Values & Attitude Demonstrates a high level of personal and professional integrity. Eager to learn and committed to continuous improvement. Maintains excellent punctuality and attendance. Shows enthusiasm for the role and a proactive attitude toward service delivery. Embodies CMS values in behaviour and communication. Takes pride in maintaining a clean, tidy, and organised work environment. Presents a friendly and professional image, both in person and through written and verbal communication. What’s in it for you? Benefits We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include: Competitive basic salary (reviewed annually) Flexible, hybrid working policy Generous bonus scheme Up to 25 days holiday (rising to 28 days with service) Holiday exchange scheme Private medical insurance Enhanced parental leave Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010. If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website. Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.