About The Role
Based in our Telford Headquarters, the Urgent Care Coordinator is a multi‑faced 24/7 role requiring excellent communication skills, in‑depth knowledge of operational processes, and a proactive can‑do attitude. The position is responsible for acting as a responsive point of contact in the SPA and for shift coordination of the SPA and Out of Hours Urgent Care service. Working hours are around the clock, 365 days a year, with shifts including weekdays, weekends, overnights and bank holidays, so a flexible approach to working hours is essential.
About You
You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users. In a busy environment where no two days are the same, you enjoy variety and flexibility.
If you are organised and enjoy planning, your day may look like this:
* Responsive point of contact for medical, clinical and healthcare professionals, including the ambulance service and NHS 111.
* Planning ahead to ensure people and resources are best utilised.
* Assisting clinicians to access community health teams.
* Supervising operational staff.
For career progression or a new challenge, you will receive all the training and ongoing professional development needed to be confident and comfortable in your role.
Key Skills And Experience
* Good standard of general education
* Previous experience in a similar role
* Excellent communication skills
* Attention to detail
* Ability to prioritise workload
* Caring and empathetic nature
What We Offer
* Generous holiday of up to 33 days per annum inclusive of bank holidays (pro‑rata).
* Company Pension Scheme.
* Simply Health cash plan membership.
* Discretionary bonus scheme.
* Life Assurance.
* A base rate of £13.63/hr plus evening and weekend enhancements of up to £18.40/hr (dependent on shift times).
* Free staff parking.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of the application process, please let us know.
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