Customer Experience Manager
* Basic Salary £45,000
* 34 Days Holiday (Inclusive of Public Holidays)
* Pension
* Healthcare
* Life Insurance
The Role - Customer Experience Manager
Following continued growth this market-leading organisation now seeks to recruit a Customer Experience Manager. Responsibilities include:
* Ensuring that every customer interaction reflects the commitment to service excellence
* Driving exceptional customer satisfaction and loyalty
* Managing customer complaints
* Monitoring key customer metrics, leveraging data analytics and implementing improvements
Your Background - Customer Experience Manager
To be considered for this role you should be able to demonstrate:
1. Degree in Business, Marketing, Data Analytics or similar
2. Experience in customer experience management, service operations or similar
3. Strong analytical skills with proficiency in data visualisation tools