Job Description
First City Care Group (FCG) is Swindon's specialist lead provider of community-based care, working under subcontract to ensure regulated care providers meet CQC standards alongside our own high-quality, person-centred expectations. We take a collaborative, coaching-led approach empowering providers to improve practice, share learning, and maintain compliance.
FCG are seeking a proactive Quality Compliance Manager to execute quality assurance audits on-site and remotely with subcontracted community care services. This is a flexible role ideal for candidates seeking meaningful work with varied hours tailored to their availability, offered on a 2-year fixed-term basis.
Type: 2‑Year Fixed‑Term Contract (potential for future continuity)
Location: Hybrid, predominantly remote with on‑site audits around Swindon
Hours: Fully Flexible - Full‑time, Part‑time, or Custom Patterns (e.g., 2-5 days/week)
Salary: £38-40,000 per annum DOE (pro rata)
Responsibilities:
* Conduct on‑site and remote compliance/audit reviews of regulated community care providers.
* Evaluate providers against CQC regulations, contractual KPIs, and local authority standards.
* Develop, implement, track, and evaluate Quality Action Improvement Plans (QAIPs).
* Offer coaching, support, and practical advice to drive service improvement.
* Monitor safeguarding, complaints, and performance metrics to identify areas of risk.
* Provide written reports and escalate issues as needed.
* Support governance groups and share learning across the provider network.
* Travel on audit days around Swindon.
This role would be ideal for someone with experience working with CQC and a passion for raising standards in community-based care, conducting audits, coaching providers, and driving tangible improvements in quality and compliance.
Essential
Candidates should have a strong understanding of CQC standards and regulatory requirements, along with experience in community-based care such as domiciliary support or supported living. They will be confident leading audits, driving improvements, and producing clear, high-quality reports. Excellent communication skills, proficiency with digital systems, and the ability to work independently are essential. A full UK driving licence and access to a vehicle are also required.
Desirable
A background in local authority, commissioning, or regulatory roles is desirable, along with familiarity with quality assurance systems such as RAG ratings, DSPT, and tools like OpenPass or QCS. Insight into provider risk, service continuity, and safeguarding protocols would also be an advantage.
Why Us?
We can offer truly flexible working patterns - you choose your days/hours, with a blend of home-based and field work, with local site visits.
* Collaborative, values-driven environment
* 28 days of annual leave, inclusive of public holidays (Pro rata)
* Access to the Blue Light Card discount scheme
* Discount on motor maintenance with a trusted local garage
* EAP provided by Health Assured
* Use of a company pool car (subject to availability)
* Refer-a-friend incentive program
If you're passionate about quality care and want a flexible, purposeful role, we'd love to hear from you.
Please send your CV and brief cover letter (including your working pattern) to Oliver Spence | First City Nursing
For an informal discussion, contact:
Oliver Spence, Business Development Lead.
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