Senior Data Analyst – Remediation
Location: Thorpe Park, Leeds, Hybrid working.
Summary
Join us as a Senior Data Analyst (Remediation) and play a key role in delivering and improving our remediation processes, ensuring customers are treated fairly and issues are resolved accurately and efficiently. You’ll analyse customer data to identify trends and potential issues, design and enhance processes, and lead remediation initiatives from insight through to resolution. Working closely with teams across the business, you’ll build strong stakeholder relationships, provide expert analysis, and help drive continuous improvement while maintaining strong governance and control standards. This is a highly autonomous role with real impact, offering the opportunity to shape how we identify and resolve customer issues at scale.
Responsibilities
* Analyse customer data to identify trends and potential issues.
* Design, enhance, and lead remediation processes from insight through to resolution.
* Build strong stakeholder relationships across teams and influence actions.
* Provide expert analysis and support continuous improvement while maintaining governance and control standards.
Qualifications
* Strong SQL skills essential for extracting, manipulating, and analysing large datasets.
* Experience with Lowell systems or similar environments is highly beneficial.
* Good understanding of regulatory requirements, including drafting or signing off communications such as letters.
* Ability to work closely with external partners to support remediation activity.
* Understanding of remediation principles, including involvement in incident reviews and governance forums.
* Strong stakeholder management skills with the ability to influence and drive actions across teams.
Benefits
* A discretionary annual bonus to reward your impact.
* 3% flexible benefits you can tailor to suit your lifestyle.
* Hybrid working for the best of both worlds.
* Free onsite parking.
* 28 days of holiday plus public holidays, and the option to buy up to five more.
* Life assurance to support your loved ones.
* Culture that celebrates wellbeing, including recognition awards, on‑site gym, and wellbeing initiatives.
* Encouragement to be your authentic self at work via vibrant employee networks.
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