Information Technology Service Delivery Manager
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The IT Service Delivery Manager will ensure the seamless technical delivery of day-to-day operations for the Railpen Fund and Investment Management business. This includes overseeing the delivery of IT services to support the Railpen Fund and investment management business, whilst ensuring high availability, performance, and reliability of IT systems and infrastructure. Reporting to the IT Operations Business, this role requires close collaboration with all FIM Business leads to guarantee optimal performance and service delivery and encourage the development of IT service delivery strategies and best practice.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
We are looking for someone with proven experience in service delivery management, preferably within the financial sector. You will have experience with ITIL or other IT service management frameworks and ideally have a good understanding of investment management and fund operations, however this isn’t essential. This role will manage and communicate with technical teams to ensure issues are promptly resolved to minimise disruption to business operations, therefore a technical understanding would be a distinct advantage.
We are looking for someone with a passion for customer service and who has exceptional communication and collaboration skills at all levels including business leads. The ability to be professional, calm and diplomatic at all times is key to allow you to establish meaningful relationships and have the credibility and confidence to respectfully negotiate and influence to achieve necessary outcomes. The ability to manage multiple priorities and deliver results under pressure is key, as is having excellent problem-solving skills and ability to manage complex issues.
Railpen values integrity, community and alignment. You will actively demonstrate these values, helping to create a safe environment and place the needs of the community above oneself, fostering a culture of fair challenge to align with the best interests of our members.
What we can offer you
Rewarding you
* 28 days annual leave plus bank holidays
* Generous annual bonus plan
* Railpen membership in the Railways Pension Scheme (Defined Benefit) with pension for life and a lump sum based on service and pay
* 4x Life Assurance cover
* Employee assistance programme
* Health cash plan
Lifestyle
* Hybrid and flexible working with generous family leave (12 months full pay maternity leave and 6 months full pay paternity leave)
* Buy and sell holidays
* Give as you earn scheme
* Flexible half days leave
* Electric vehicle leasing
* Cycle to work scheme
Next Steps
Please apply using the apply button or visit the Careers Page by 5pm on Friday 12 September 2025.
Railpen is committed to creating an inclusive and diverse environment, and we value diversity and welcome people from all backgrounds and walks of life
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service and Information Technology
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