EE Store, Didcot - Assistant Store Manager
What you'll do:
* Lead, engage and develop your talented and knowledgeable team of people
* Create and manage a relaxed, welcoming, customer-focussed environment
* Establish a culture of high-performance that focuses on both fiscal and behavioural KPIs
* Collaborate with our Regional Managers to create long-term succession strategies
You'll definitely:
* Have a track record of inspirational leadership
* Demonstrate a history of leading your team to strong commercial results including customer service measures within your store/business unit
* Be self-motivated and proactive
* Have experience of building great relationships with stakeholders, sharing knowledge and collaborating with others
* Have established coaching and development skills
* Possess an ability to set and carry out long-term plans
What's in it for you?
* Competitive salary
* The opportunity to significantly increase your earnings, depending on your store and team performance
* 75% discount on an EE mobile package (30% for Friends and Family)
Role purpose:
To lead with the Store Manager an in-store team, and work as part of a regional team, to consistently:
* Deliver a Personal, Simple and Brilliant customer experience
* Create a brilliant colleague experience
* Contribute to sustainable business success
Key Responsibilities & Accountabilities:
You'll actively create a welcoming store culture and put the customer at the heart of every decision.
You'll build and lead your team through:
* Shop floor management and rota management
* Coaching colleagues on the shop floor
* Conducting team briefings and meetings
* Recruitment, induction and onboarding activity
* Performance reviews and personal development discussions
You'll monitor and manage your customer and commercial KPI's, and work with your team to ensure that customers' experience is consistently Personal, Simple and Brilliant.
You're responsible for the operational excellence of your store, so you'll spend time:
* Managing Health and Safety
* Ensuring compliance and store standards
* Personally addressing customer feedback (including complaints)
* Creating team rotas
* Overseeing stock count
* Visual merchandising, including "point of sale"
* Owning all ad-hoc people issues
Key Challenges:
Using your time effectively to deliver customer and commercial KPIs whilst maintaining the operational excellence of your store, building team capability and engagement, leading change and playing an active role in your Regional Leadership Team.
Job Types: Full-time, Permanent
Pay: £26,000.00-£40,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Profit sharing
* Store discount
Ability to commute/relocate:
* Didcot: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Retail management: 1 year (preferred)
* Retail sales: 2 years (preferred)
Work Location: In person