Customer Service / Service Advisor – Gloucester
Attitude is everything on this role - even if you don't tick all the boxes you should apply anyway
£30,000 basic | Up to £33,000 OTE
42.5 hours per week
Monday to Friday 07:00 – 15:30
Alternate Saturdays 07:00 – 12:00
Let’s be honest…
This role isn’t just about booking cars in and answering the phone.
This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.
THE ROLE
You’ll be the go-to person for customers from the moment they book in to the moment they drive away.
👉 Managing bookings and keeping the workshop loaded correctly
👉 Keeping customers updated (no chasing, no guessing)
👉 Creating job cards, invoices, and accurate estimates
👉 Spotting opportunities to upsell services in a way that actually makes sense
👉 Working closely with Parts to make sure everything is ready when it needs to be
It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
* Experience in an admin or office-based role (service advisor experience is a big plus)
* Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day
* Confidence managing multiple jobs at once without dropping the ball
* A commercial mindset — understanding how to maximise bookings and workshop efficiency
* Kerridge knowledge would be ideal, but not essential
THE KIND OF PERSON THIS SUITS
Someone who:
* Likes being busy and doesn’t get flustered
* Takes ownership rather than waiting to be told
* Communicates clearly and keeps people informed
* Notices the detail and gets things right first time
WHAT’S ON OFFER
* 23 days holiday + bank holidays
* Your birthday off
* Pension
* Enhanced family policies
* Wellness support and 24hr GP access
* Ongoing training and development
* Clear progression opportunities
📣 And just to say — you don’t need to tick every single box.
If you’ve got the right experience and attitude, it’s worth a conversation.