Now Hiring: Regulatory Complaints Investigator (9-Month & 12-Month Interim) 🔎
Join this brand-new Group Complaints & Regulatory Investigations Team 🚀 - where no two days are the same, and every investigation helps us get better at what we do.
Stratford, London
£22.08 per hour PAYE
💼 The Role
As a Regulatory Complaints Investigator, you'll:
Dig deep into complaints of all shapes and sizes 📂
Review evidence from case management systems, process docs, project board papers & more 🕵️♀️
Speak with stakeholders at all levels👥
Spot weaknesses, understand root causes & recommend improvements 💡
Draft high-quality reports, letters & responses - all within tight deadlines ✍️
Feed into wider analysis to help continually improve 🔄✨ What We're Looking For
Experience investigating complaints/risk assessments 📝
Sharp analytical & problem-solving skills 🔍
Excellent written & verbal communication 🗣️
Strong emotional intelligence 💛
Calm under pressure & self-motivated 💪
Team player with a flexible approach 🤝
Knowledge of regulatory & operational processes ⚖️📌 The Details
1x 9 month and 1x12-month interim role ⏳
Based within Risk & Compliance Oversight (R&CO) - the second line of defence 🛡️
A chance to shape how we handle complaints & regulatory investigations from the ground up 🚧👉 Sound like you? Apply today and help us make sure lessons are learned, improvements are made, and complaints turn into opportunities for change