No experience necessary
Wage to be discussed
Hours: 08:30am to 18:00 with 1 hour lunch daily.
Predominantly Monday-Friday but with the requirement of working a Saturday when needed
Location: Staly Dental, Waterloo Riad, Stalybridge, Cheshire, SK15 2AU
A dental receptionist's primary role is to support patients and provide assistance when necessary. They are often the first person a patient sees when they arrive at the dentist's office and the last person a patient sees as they make their payment and leave. Strong customer service skills ensure the dental receptionist is in-tune to patients' needs, manages patient issues and needs effectively and leaves patients with a positive impression.
* Greeting and welcoming patients to the practice.
* Scheduling, rescheduling, or cancelling appointments as needed.
* Assisting patients to fill out information forms.
* Updating patient records and documenting recent treatments and procedures.
* Scheduling follow-up appointments and providing telephonic reminders.
* Communicating with medical insurance providers to determine if patients are required to make co-payments.
* Verifying methods of payment and collecting payments as needed.
* Performing general office duties, such as answering telephones, photocopying, filing
· Manage and organize specialist referrals
* Keep track of office supplies and place orders for more supplies when necessary
* Perform basic accounting tasks such as taking patient payments and preparing billing statements
* Update patient insurance information
* Ensure all dental office equipment is functioning properly
* Sort and organize incoming and outgoing mail
* Maintain petty cash available in the dental office
* Ensure reception area is maintained and professional in appearance
Desired not essential
* Working knowledge of general administrative practices.
* Good telephone etiquette.
* Exceptional organizational skills.
* Excellent customer service skills.
Examples of customer service skills that dental receptionists benefit from include:
* Patience
* Communication skills
* Active listening
* Empathy
* Conflict resolution
* Attentiveness
* Adaptability
* Decision-making skills
Job Types: Full-time, Part-time
Pay: £6.83-£12.50 per hour
Ability to commute/relocate:
* Stalybridge SK15 2AU: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person