ARE YOU THE ONE?
The Omnichannel Manager will be responsible for planning and managing the rollout of fixtures, devices, and messaging of our client’s and Network Operator Partners retail displays across all mobile products. You will also be planning and managing all retail communication and engagement within your relevant network partner(s), with responsibility of the management and governance of all retail contractual agreements.
Whilst the planning of these activities is key, the operational delivery and end-to-end management of projects and programmes is fundamental to this role. Therefore, you must feel comfortable in a fast-paced environment, where no two days are the same, spinning lots of plates.
This role will be based within Samsung's head office in Chertsey, with regular external visits to meet with one of our major Network Operator Partners in Contact Centres, Digital, and Retail environments. You’ll have a broad remit of stakeholders to manage across Contact Centre, Retail, Channel Marketing, and Account Management, to aid the delivery of all aspects of retail and contact centre within the relevant mobile channel(s).
WHAT YOU’LL BE UP TO
STAKEHOLDER MANAGEMENT
Build strong relationships with Senior Stakeholders both internally and externally within your Channel/Network Operator Partner(s)
Lead the Samsung Relationship Manager (SRM) dedicated to Contact Centre to execute best in class channel contact centre execution
PLANNING & MANAGEMENT
Plan and manage the roll out of all retail messaging, devices and fixtures aligned with HQ strategy as advised by the Go to Market team
Provide detailed plans to the Retail Field Force and wider channel engagement teams to enable full measurement of the effectiveness of all investment within your Channel/Network Operator Partner(s)
Responsible for budgeting and managing retail spend within your channel by working closely with CMM (s)
EXECUTION
Delivery of all Retail and Contact Centre Programs within your Channel/Network Operator Partners(s) including but not limited to training (both in- life and at launch/induction), staff engagement, store staff incentives, device seeding and promoter programs
CONTINUOUS DEVELOPMENT
Support the development of best-in-class retail solutions by actively supporting all retail trials and projects
Work closely with Head of Channel Operations to support and facilitate meetings and new initiatives planned for channel contact centres.
INSIGHTS & GOVERNANCE
Provide contractual governance for all space and retail contracts including challenging Channel Stakeholders to honour all aspects of the contract
Responsible for ensuring internal marketing processes are being followed prior to committing any spend
ARE YOU OUR PERFECT PARTNER?
* You’ll have an expert understanding of retail, digital and contact centre operations
* You’ll have demonstrated experience within marketing and account management
* You can lead projects end-to-end, from planning to operational delivery
* You have a background in retail, technology, and/or telecommunications
* You’re experienced in working within a fast-paced, dynamic environment
* You’re an expert in stakeholder relationship management, internally and externally at all levels
WHAT YOU CAN EXPECT FROM US
* Competitive Salary: £55,000 - £58,000 Per Annum
* Performance Bonus: Up to 10%
* Company Car or Car Allowance
* Company Sick Pay
* Samsung Discounts
* Life Assurance: 4 times your annual salary
* Rewards Hub
* Development Opportunities– our teams have historically moved from area roles into all manner of other jobs!
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.