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Vacancy Name: People Services Team Leader
Employment Type: Permanent
Country: United Kingdom
Location: Liverpool
Business Area: Human Resources
Workplace Type: Hybrid
About Princes: The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France, and Mauritius. Princes manufactures different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.
Role Description: Responsible for the day-to-day management of the People Services central team, workload, and activity.
Key tasks the team undertake include employment offers and changes, short-term absence management, rewards and benefits administration, people system queries, payroll queries, and general enquiries to a central shared inbox.
Dimensions:
* Day-to-day management of the People Services team (4 direct reports)
* Supporting approximately 2,000 UK colleagues across 8 UK sites, including Head Office. Supporting the needs of colleagues, HR Business Partners, People Managers, Directors, and Board members.
* Key stakeholders include wider People Operations team (Payroll and Systems & Reporting) and wider people team (Recruitment, Site HR teams, and L&D).
Principal Responsibilities:
* Activity planning for the People Services central function including required daily, weekly, monthly, and annual tasks and requirements.
* Ensure the team completes all tasks in a timely manner, aligned with SLAs, with an emphasis on service delivery and quality.
* Lead by example, ensuring involvement in day-to-day activities when required, alongside process improvements and key projects.
* Develop, analyze, and present management information to drive continuous improvement across the function.
* Design and implement a clear training pathway ensuring all team members are fully competent and developed in their roles.
* Drive positive behaviors within the team including ownership, accountability, customer satisfaction, and customer service.
* Work collaboratively with the wider function on projects, process improvements, and initiatives to improve the overall colleague experience.
* Support the People Operations Manager with benefits administration, including pensions, private medical insurance, flexible holiday scheme, life assurance, and critical illness schemes.
Role Requirements:
* Experience of working within a People Operations/Services or Shared Services environment, preferably in a Team Leader position.
* Experience of managing a team.
* Significant experience of undertaking and managing HR administrative tasks including processing new starters, leavers, and changes, supporting with short-term absence management and payroll queries.
* Experience of using people-related systems including time and attendance; Salesforce and OneAdvance would be a benefit.
* Passionate about creating a positive experience throughout the colleague lifecycle.
* Curious, keen to learn, and able to instill a learning culture within the team.
* Ability to lead and inspire a team, drive performance, coach for success, and get the best out of all team members.
* Excellent customer service skills with strong verbal and written communication skills.
* Excellent analytical and problem-solving skills, high attention to detail and accuracy.
* Excellent planning and organizing skills, with the ability to manage multiple priorities effectively and adapt quickly.
* Calm under pressure, able to work to tight deadlines, and prioritize workloads.
* Ability to work independently and as part of a wider team.
Competencies:
Competency Level
Business Awareness Developed
Communication & Influencing Advanced
Planning & Organising Advanced
Creativity & Innovation Developed
Working with People Advanced
Leading a Team Advanced
Benefits:
* 25 days annual leave + birthday off
* 14.5% Pension - 5% employee / 9.5% employer
* Hybrid & flexible working - 4 days in office / 1 WFH
* Flexible holiday option - buy 5 additional days
* Enhanced family-friendly & carers policies
* Life assurance cover
* Private medical insurance
* Critical illness cover
* Learning and development opportunities
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