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Client:
Entain
Location:
Thrapston, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
61b6cb5b6ede
Job Views:
4
Posted:
24.04.2025
Expiry Date:
08.06.2025
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Job Description:
Are you passionate about sports and delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager at Entain, you'll be a vital part of our team, providing top-tier customer service and maintaining high standards in our Ladbrokes & Coral betting shops. No two days are the same, and you'll have the opportunity to contribute to a collaborative team that values integrity and customer satisfaction.
Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business.
Ready to start a rewarding career?
Salary: £12.50 per hour
Key Responsibilities:
* Deliver exceptional customer service
* Promote safer gambling practices
* Take bets on various sports and events
* Process transactions, including cash handling
* Demonstrate products and betting terminals
* Handle customer concerns with empathy and professionalism
* Achieve targets and goals
* Maintain shop standards
* Open or close the shop as needed
Working Patterns:
This role requires availability on Fridays from 5pm to 10pm and weekends (Saturday and Sunday) from 8am to 10pm, including bank holidays. You will work two days out of three, with a weekly rota of approximately 10 hours, including long shifts and shorter evening shifts. As a key holder, you'll be responsible for opening and closing the shop. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications:
* Must be 18 or older to work in betting shops
* Passion for customer service
* Effective communication and relationship-building skills
* Self-motivated and proactive
* Ability to work independently and in a team
* Calm and professional handling of challenging situations
Additional Information:
Entain is committed to diversity, equity, and inclusion, fostering a respectful environment where individuality is celebrated. We adhere to all relevant employment laws and regulations across jurisdictions, ensuring ethical hiring practices globally.
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