The Role
The Digital Transformation and Operations Functions delivers high quality digital infrastructure and/or applications services and non-clinical support functions that meet the immediate and future needs of the staff and patient population in Lanarkshire.
Through a Head of Digital Services the Digital Services Manager is accountable for the day to day management of their Service Area, including responsibility for its performance, resources and activities.
Responsible for providing specialist technical and managerial input to the department’s strategic structure and for contributing to the development of the future operations strategy.
In addition to Departmental business the Digital Services Manager, directed by a Head of Digital Services, is expected to work on a range of service specific and NHSL wide issues.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we’ll need you to bring
Qualifications:
* Masters Degree in a relevant technical discipline
* Formal certification in the following specialist areas:
o IT Service Management
o Project/Programme Management
Experience, Competencies and Personal Skills:
* Extensive experience in IT service management in the NHS or another complex multidisciplinary public or private sector organisation.
* In depth, specialist expertise in complex information systems acquired through formal training and experience over an extensive period of time.
* Demonstrable experience of managing in a large, complex health organisation during a period of change.
* Experience in staff management/development and cross-functional/multi-disciplinary working at peer level e.g. working within a Health and Social Care Digital Group consisting of NHS and Local Authority staff.
* Extensive people and financial management capabilities e.g. line management, financial management.
* A significant and demonstrable track record of success in the management of service improvement, in the delivery and monitoring of technical operational services, in the planning and delivery of successful organisational change and in proactive partnership working internal and external to the NHS.
* A high level of performance in the leadership behaviours identified as crucial within NHS Scotland such as working in partnership, learning and development, caring for staff, improving performance through team working, communicating effectively, improving quality and achieving results.
* Detailed understanding of industry best practice, current and emerging technologies.
* Full, valid UK/EU/EEA drivers licence.
It would be great if you also have
* Demonstrable experience in leadership and change management in a large complex organisation with practical experience of managing a skills based staff.
* Expertise in IT Service Management and Application Development disciplines gained through extensive experience in the application of knowledge from academic study into operational management activities.
* Extensive people and financial management capabilities, e.g. line management and financial management.
* Extensive knowledge and experience in managing operational budgets in a public sector context.
* Exceptional programme management skills, including the ability to effectively deploy resources and manage multiple highly complex programmes of diverse scopes in a cross-functional environment, e.g. Health and Social Care.
* Significant demonstrable senior management experience within a large and complex organisation.
* Delivery of major/complex projects to time, cost and quality.
* The post requires advanced use of computers and software including highly developed knowledge of data capture, analysis, business intelligence, and business support packages and products.
* Broad understanding of health and healthcare national policy frameworks.
* Effective and confident communication skills are required to present, advise and defend analysis, procedures and standards to a senior audience.
* Ability to negotiate and influence change.
* Excellent analytical skills.
* Ability to demonstrate the critical leadership behaviours, identified as essential to achieving success within NHS Scotland.
Contract type
Permanent
Full time
37 hours
Location and Working Pattern
This role will be based in Digital Services (eHealth) within Kirklands - NHSL Headquarters.
The working pattern for this role Monday-Friday 9:00 am - 5:00 pm.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Ed Bulkeley, Head of Digital Operations on Ed.Bulkeley@lanarkshire.scot.nhs.uk.
For enquiries regarding the application form or recruitment process, please contact Anna Zastawnik-Baran, Recruitment Administrator on Anna.Zastawnik-Baran@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email).
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information for Applicants
* Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
* For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
* Please check your e‑mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
* We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
* Once you have submitted your application form you will be unable to make any amendments
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
Right to Work within the UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.
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