Senior Manager, Account Partnerships - Germany
* Full-time
Who We Are
SquareTrade is the fastest growing partner in the global device protection market, working with many of the world’s largest operators, retailers, and manufacturers. Our focus on customer satisfaction, transparent terms, innovative products, online claim filing, and flexible resolution options is supported by our exceptional team. We aim to transform the insurance service category into something empowering and customer-centric. Currently, we protect over 140 million devices globally and operate across Europe, partnering with companies like Apple, T-Mobile, and Telenor. We have pioneered digital claims, resolution choices, next-day exchanges, and same-day services, and are expanding into new sectors including B2B, CE insurance, and trade-in products.
We are seeking an experienced Account Manager to lead our customer relationships in Germany. This role offers the opportunity to manage a major account, collaborate across teams in Europe and the US, and gain visibility with senior leadership. Reporting to the Director of Account Partnerships, the ideal candidate will independently manage the account, build strong relationships at all levels, and leverage analytical skills to identify opportunities and trends. The role involves travel within Germany to develop client relationships and work closely with our retail field team.
Key Responsibilities
* Manage the business relationship with SquareTrade's partner(s), ensuring delivery and support.
* Analyze partner data, craft compelling reports, and present insights effectively.
* Identify business trends and opportunities through data analysis.
* Use insights to influence partner meetings and drive change.
* Own the account and project delivery, ensuring deadlines and objectives are met.
* Collaborate with Operations teams to maintain operational excellence and service quality.
* Identify and lead strategic projects to enhance account performance.
* Support the Director on additional accounts and cross-functional initiatives.
Qualifications
* Fluent in English and German.
* Effective communicator with diverse stakeholders.
* Strong business acumen and analytical skills.
* Experience in a highly analytical role, preferably in consulting, retail, or FMCG.
* Proven client relationship management experience.
Why Join Us?
* Influence brand presence in retail locations across Europe.
* Join a collaborative, ambitious team valuing creativity and impact.
* Gain exposure across markets and marketing channels in a dynamic B2B2C environment.
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