Posted: 8 June
The role
Case Handler | Manchester City Centre
Our client is a fast-growing Claims Management Company and we’re looking for someone organised, proactive and confident to join their operations team.
This is a role for someone who takes real ownership of their work — someone who can manage a varied caseload, communicate professionally with customers and third parties, and keep processes moving efficiently without losing attention to detail.
If you thrive in a fast-paced, process-driven environment and enjoy keeping things organised whilst delivering a high standard of customer service, we’d love to hear from you.
What You’ll Be Doing -
- Handling inbound and outbound communication with customers and lenders
- Chasing updates and progressing claims efficiently
- Keeping CRM systems, case notes and claim statuses accurate and up to date
- Escalating any delays, risks or issues where required
- Managing high volumes of emails and claim-related correspondence
- Working within structured processes and compliance requirements consistently
- Requesting and handling key documentation
- Ensuring all files remain accurate, compliant and audit-ready
What We’re Looking For
- Previous experience within claims, financial services, insurance, legal or another process-driven environment
- Strong written and verbal communication skills
- Confident speaking with customers over the phone
- Excellent attention to detail and organisational skills
- Ability to manage high volumes of work whilst maintaining accuracy
- Comfortable using CRM systems and digital case management tools
- Someone proactive, reliable and able to work independently
- Experience within an FCA-regulated environment is beneficial but not essential
What’s On Offer
- Monday–Friday role — no weekends
- Clear progression opportunities as the business continues to scale
- Supportive and collaborative team culture
- Performance incentives and recognition
- Ongoing training and development opportunities
- Opportunity to join a genuinely growing business and help shape processes as the team expands
