Hamilton Robson's IT partner company is looking for a proactive and enthusiastic Trainee IT Technician to join our growing team. This is a fantastic opportunity for someone eager to start their career in IT or take it to the next level. You'll be joining at an exciting stage of our growth, giving you the chance to make a real impact and grow alongside the company. We offer comprehensive training with a three-month, hands-on programme based in Belfast to ensure you are fully equipped with the latest knowledge and skills, with progression to a full IT Technician position thereafter. You'll be part of a supportive environment with excellent opportunities for career development as Guild expands its IT services division.
Responsibilities
* Provide first-line IT support for customers around the world, either remotely or in person.
* Troubleshoot hardware, software, and network connectivity issues, including VPN and printing.
* Assist in setting up and maintaining IT systems and equipment.
* Support the deployment of software and system updates.
* Participate in support for AV systems in conference rooms and provide onsite assistance for events.
* Manage and process assets, and prepare them for reuse or recycling.
* Maintain accurate documentation of issues and resolutions using ticket management systems such as JIRA Service Desk.
* Closing tickets.
* IT Support.
* Hardware Troubleshooting - eg VPN, Printers.
* Setup and maintenance of devices.
* Jira Servicedesk.
* Some travel may be required as part of this role.
Skills and Qualifications
Essential Skills
* Educational background in STEM or computing-related subjects at A-Level, or a degree in Computing, IT, or a related field.
* Enthusiasm to learn and progress in IT role.
* Strong communication skills to effectively liaise with both technical and non-technical users.
* Excellent organisational abilities to manage competing priorities in a high-volume task environment.
* Proficiency in Microsoft Office Suite and technical knowledge of Mac OS, iOS, Android, and modern Windows OS.
* Strong customer service, problem-solving, and teamwork abilities.
* A full, clean driving licence.
Desirable Skills
* Background in IT or servicedesk environment.
* Background in customer services.
* Experience with support ticket management systems is an advantage.
* Experience in an IT helpdesk or support role is welcomed but not required.
Further Information
This role will have full training provided in Belfast at our office location in the city centre. This role offers: Comprehensive Training: A 12-week intensive training period in Belfast to equip you with the skills and confidence needed for success.
Career Development: Progression to a full IT Technician position, with ongoing opportunities to advance within Guild.
Collaborative Environment: Work alongside passionate professionals delivering innovative IT solutions. Apply now If you're passionate about technology and eager to start or grow your IT career, we'd love to hear from you.
Job Type: Permanent
Pay: £25,000.00-£28,207.00 per year
Benefits:
* Company events
* Company pension
* On-site parking
Work Location: In person