We’re seeking a highly organised and detail‑driven Laboratory Administrator to support the smooth and efficient operation of our SOS Oil Laboratory. Reporting to the Mechanical Fluid Analysis Lead, you will play a key role in ensuring accurate data entry, timely customer support, and seamless administrative coordination across the laboratory team.
This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering high‑quality work that supports broader business objectives.
What you’ll do:
* Accurately enter all oil analysis sample data into CAT SOS within required timeframes (95% accuracy, 24‑hour turnaround).
* Respond promptly to customer enquiries via Zendesk and phone, ensuring high‑quality service.
* Process SAP orders, VIMs and related purchasing tasks to support uninterrupted laboratory operations.
* Provide high‑level administrative support to the Laboratory Operations Manager and broader lab team.
* Assist the Laboratory Business Development Specialist, Laboratory Supervisor, Interpretation Team and Marketing with required information and coordination.
* Maintain compliance with WesTrac policies, procedures, quality guidelines and safety requirements.
* Identify opportunities for process improvements and action approved changes through the CI system.
* Provide training and guidance to customers on correct oil sampling procedures to improve data quality and customer satisfaction.
Skills and Experience:
* Certificate III in Business Administration desirable (not essential).
* Minimum 3 years’ experience in a customer service or administrative role.
* Strong communication skills — written, verbal and interpersonal.
* High attention to detail with proven accuracy in data entry.
* Intermediate computer literacy (MS Office, SAP, internet‑based systems).
* Excellent time management and organisational skills with the ability to manage multiple priorities.
* Ability to work both autonomously and collaboratively within a team.
* Experience in a Caterpillar dealership or with WesTrac systems desirable.
* Exposure to quality assurance or audit control processes advantageous.
Our Benefits inclusive of but not limited to:
* Financial Benefits– Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness– Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career– Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award‑winning WesTrac Institute.
* Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
* Additional Perks– Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
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