Customer Service Administrator
Location: London UB2 (Full-Time, Office-Based)
An established automotive repair centre is looking for a proactive and organised Customer Service Administrator to join its busy team. This role is the first point of contact for customers and plays a key part in ensuring a smooth repair process from start to finish. It’s a fast-paced environment where no two days are the same.
Package & Benefits
* Salary: £27,000 – £28,000 per annum
* 40 hours per week, Monday – Friday (no weekends)
* Upsell opportunities
* Workplace pension scheme
* Day off for your birthday
* Long-service rewards
* Staff recognition and reward schemes
* Access to trade discounts
* Free staff parking and complimentary refreshments
* Complimentary staff lunches (payday perk)
* Free EV charging for staff with electric vehicles
About You
* Previous experience in customer service or administration (automotive/insurance background an advantage).
* Strong interpersonal skills with the ability to build relationships across departments.
* Highly organised and able to manage a busy workload.
* Excellent attention to detail.
* Proficient in Microsoft Outlook, Word, and Excel.
* Confident communication skills, both written and verbal.
* A proactive, team-oriented approach.
The Role
* Handle the administration of incoming insurance claims.
* Book customers in for estimates and repair appointments.
* Provide an excellent level of customer service, ensuring enquiries are dealt with promptly and professionally.
* Operate a bodyshop management system, maintaining accurate claim logs.
* Liaise with customers, insurers, and work providers to give progress updates.
* Assist with vehicle movements (check-in/check-out).
* Respond to emails in a timely manner.
* Take card payments for invoices.
* Support colleagues and carry out other ad-hoc administrative tasks when required.
This is an excellent opportunity for someone who enjoys a varied role, thrives in a fast-paced environment, and takes pride in delivering exceptional service