Company description
Location: Cardiff (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again.
For over a century, weve been evolving and adapting. Today, as the nations leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Head of Digital Product means youll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
#LI-Hybrid
This is the job
At The AA, our purpose is simple: to create confidence for drivers now and for the future. From learning to drive, to buying a car, to keeping vehicles running safely, our digital platforms play a critical role in how millions of people experience our services every day.
We’re looking for a Head of Digital Product to lead the strategy and delivery of our digital products across web and mobile apps, spanning the AA Driving School, AA Cars marketplace and Vehicle Servicing. This is a senior leadership role for someone who enjoys building high-performing teams, shaping modern digital experiences and delivering meaningful customer and commercial outcomes.
What will I be doing?
* Setting and owning the digital product strategy across multiple customer-facing platforms, aligned to user needs and business goals
* Leading and inspiring cross-functional digital product teams, creating clarity, pace and accountability
* Overseeing the end-to-end lifecycle of digital products across web and app, from discovery through to delivery and optimisation
* Using insight, data and experimentation to continuously improve customer journeys and measure impact
* Partnering closely with Engineering, Design, Analytics and senior stakeholders to prioritise work and make informed trade-offs
* Acting as a confident communicator and presenter, clearly articulating product vision, progress and outcomes at all levels of the organisation
* Championing agile ways of working and a culture of continuous learning and improvement
What do I need?
We’re open to different career paths and backgrounds, but you’ll bring strong experience in the following areas:
* Broad digital product experience, particularly across web and mobile app environments
* Proven experience leading and developing digital product teams, with a people-first leadership style
* A strong technical understanding of modern digital platforms and architecture (you don’t need to be an engineer)
* Confidence working with and influencing senior stakeholders, supported by excellent communication and presentation skills
* Experience balancing customer needs, commercial priorities and delivery constraints
* A collaborative mindset, with the ability to bring diverse teams together around shared outcomes
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#LI-HH