Overview
We are looking for an enthusiastic and motivated individual to support the Wrexham Child Health Department Reception. This is a part time, permanent post which covers a range of administrative tasks to aid the continuity of an extremely busy service to our patients/carers and other professional colleagues. Previous reception and customer service experience is essential. You will also have knowledge of Microsoft packages including Outlook, Word and Excel. The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal skills, which includes a friendly telephone manner, whilst providing a professional, sensitive manner and maintaining confidentiality at all times. Welsh language skills need to be learnt when appointed to the post.
Main duties of the job
The post holder will provide a professional and efficient reception service within the Child health reception area, ensuring that all patients and visitors are welcomed to the department in an appropriate manner. The post holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
Working for our organisation
Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and “Proud to Lead” competence framework. We promote equality and diversity and welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive recruitment correspondence via the email on the application form.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
* GCSE Level A-C
* Welsh Speaker
Desirable criteria
* NVQ or equivalent qualification/experience
* ECDL
Experience
Essential criteria
* Previous Customer Service/Receptionist experience
Desirable criteria
* Experience in all office procedures within an NHS environment
* Knowledge of WPAS
Knowledge & Skills
Essential criteria
* Able to work to deadlines
* Able to communicate with all staff groups, patients and families
Desirable criteria
* Microsoft Office including Word, Excel and Outlook
* Excellent communication skills
* Welsh Speaker
Personal Qualities
Essential Criteria
* Approachable and professional in dealing with service users
* Ability to work alone or as part of a team
* Able to manage own workload
* A flexible approach towards duties and responsibilities
Other
Essential criteria
* Friendly and efficient telephone manner
* Remain calm under pressure
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
* Industries: Hospitals and Health Care
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