Customer Service Advisor Supporting Tax-Free Childcare (TFC) 📍 Location: West Strand Business Park, Preston, PR1 8UY 💷 Pay Rate: £12.71 per hour, increasing to £13.45 after 12 weeks ⏰ Hours: Monday - Friday, 8:00am - 6:00pm (37 hours per week) Make a real difference to families across the UK We're looking for enthusiastic, flexible and customer-focused individuals to join our busy call centre team as a Customer Service Advisor on the Tax-Free Childcare (TFC) campaign. Tax-Free Childcare is a Government scheme that supports working families with the cost of childcare. In this rewarding role, you'll be helping parents and carers navigate the scheme, answer questions and solve problems - genuinely making a positive impact on people's lives. What you'll be doing Delivering outstanding customer service over the phone Resolving customer queries efficiently and professionally Working collaboratively with colleagues to meet service targets Ensuring every customer interaction is a positive experienceWhat we're looking for Previous customer service experience is helpful, but not essential. If this is your first role or you're changing careers, don't worry - we provide full training and ongoing support to help you succeed. At a minimum, you'll bring: A positive attitude and a can-do approach Flexibility and adaptability in a fast-paced environment Strong w...