Reservations & Customer Sales Advisor
Location: Lancashire
Hours: 37.5 hours per week, 5 days over 7 (including weekends)
Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor.
This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets.
Key Responsibilities
Handling inbound and outbound enquiries relating to holiday bookings.
Working towards targets around call volumes, conversions, bookings and revenue.
Providing a high standard of customer service to both new and existing customers.
Managing enquiries via phone, email, social media and in person.
Speaking with customers to understand their holiday requirements and recommending suitable options.
Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up.
Identifying opportunities to upsell and cross-sell additional services.
Keeping customer records up to date within the reservations/CRM system.
Chasing outstanding payments and completing booking administration.
Supporting outbound sales activity and lead generation when required.
Carrying out customer satisfaction calls when requested.
Maintaining a good understanding of available products, locations and local attractions.
Assisting with the handling of customer complaints and resolving issues where possible.
Ensuring accurate notes are recorded on the booking system following customer interactions.
Taking part in training and development when required.
Adhering to company policies and health and safety procedures at all times.
Skills & Experience
Strong communication skills, both verbal and written.
Good organisational skills with strong attention to detail.
Confident dealing with customers in a professional manner.
Ability to work to targets and manage workloads in a busy environment.
Good administrative skills and general IT literacy.
Requirements
Right to work in the UK.
Good working knowledge of Microsoft Office (Word, Excel, Outlook).
Experience using CRM or booking systems would be beneficial.
Previous experience in a customer-facing role.
Experience in a sales or call centre environment is advantageous.
Experience within travel, leisure or tourism would be desirable