About the role
:
Joining at an exciting time as we bring our IT support provision in-house, we are therefore seeking a 1st Line IT Support Engineer to join our team in the Manchester Studio. Working with and being supported by a dedicated Central Services team, you will gain exposure to multiple technologies.
Duties and Responsibilities:
1. Act as the primary point of contact for global BDP IT Support
2. Offer guidance from our knowledgebase and attempt first time fixes with staff
3. Contribute to our knowledgebase as solutions are discovered
4. Consistently hit initial response targets to queries raised via our support channels
5. Escalate tickets in a timely manner, ensuring SLA targets remain achievable
6. Accurately record all relevant information in our ticketing platform, allowing the wider team to handle escalated tickets efficiently
7. Keep staff updated on the progress of their tickets
Skills and Experience:
8. Excellent verbal and written communication skills
9. Exceptional customer service focus
10. Good time management and ability to multi task
11. Effective problem solver
12. One or two years of experience in a technical support role
13. Knowledge of Microsoft operating systems
14. Knowledge of Microsoft 365
Desirable:
15. Knowledge of networking fundamentals (DNS, DHCP)
16. Experience with Freshservice IT Service Desk software
About us:
BDP is a continuous collective of architects, engineers, designers and urbanists. We design at every scale from city masterplans, neighbourhoods, parks, streets and buildings to specialist, bespoke light and acoustic installations.
We are placemakers who work at every stage of the design process from visioning to briefing to design, delivery and operation. We respond to the demands of our dynamic and ever-changing planet with cross-discipline design thinking that spans all of life’s activities, protects the environment and enhances social value.
Harnessing our collective ethos, the spirit of BDP is about making places for people. Our structure and governance as a global network of federated city studios creates design hubs that are connected to the cities, regions and communities they serve.
As part of the Nippon Koei Group, we fuse our passion for architecture and engineering with user-centred design and large-scale infrastructure projects to deliver world-class solutions for better, more prosperous places.
BDP offers:
BDP offers a great opportunity for your personal development with exposure to the full range of our skills and expertise, as well as an attractive remuneration package that includes a competitive salary (dependent on experience/ability), flexible pension allowance, private medical insurance, profit shares, contribution towards professional subscriptions, a stimulating working environment and excellent prospects for career advancement.
We offer regular international and studio-based social, sporting, and charitable activities. Some recent events include themed month-end socials, a hiking club, weekly complimentary yoga, wellbeing webinars, and toolbox talks. Our variety of employee forums drives the development of new ideas, giving everyone the platform to have a voice and be heard. To find out in more detail about what BDP can offer you, please follow: https://www.bdp.com/en/careers-at-bdp/why-join-bdp/.