Overview
Marley Risk Consultants Limited is a market leader in latent defect insurance claims management. Since 2013, the company has built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind. We foster a collaborative, supportive, and forward‑thinking work environment where every team member is empowered to grow, contribute, and make a real impact.
Role
Loss Adjuster
Job location: Home-based anywhere in the UK. Office-based options are available if desired.
Responsibilities
* Manage allocated portfolio of latent defect insurance claims to ensure tasks are completed efficiently and effectively.
* Attend on-site meetings to investigate causation and cover.
* Review reports and gather information to fully investigate each claim.
* Liaise with Surveyors, Engineers, Solicitors, Insurers and other professionals to discuss claims, agree investigation strategies, advise on liability and costs, and make recommendations on policy liability and claims handling strategy.
* Manage your diary to optimize time and resources and meet deadlines.
* Update Claims Management Portal System to ensure records are accurate and data is securely stored.
* Periodically attend team meetings at the Shrewsbury head office.
* Participate in internal or external training, including high level CII/CILA qualifications (training fees covered by the company; terms apply).
* Manage inbound and outbound calls, emails, and letters with insurers, policyholders, fellow professionals and industry specialists.
* Engage with policyholders and experts to ensure accurate and timely settlement of claims.
* Identify and assist in pursuing recoveries and liaise with legal advisors where appropriate.
* Adopt a proactive approach when managing own claim portfolio and ensure customers are treated fairly in line with policy terms and applicable laws and guidelines.
* Occasionally participate in on-site visits across the UK with other Loss Adjusters or Claims Handlers.
* Contribute to team discussions to highlight issues and promote learning.
* Other tasks as reasonably required by Senior Management.
Qualifications and Skills
* Proven track record of managing construction claims, including latent defects insurance for new builds, conversions and self builds. Substantial experience in subsidence claims, general insurance buildings work, or related fields will also be considered.
* Experience with IT systems including MS Word, Excel, Outlook and Teams. Experience with Claims Management Portal Systems; training on company systems will be provided.
* Strong verbal and written communication skills.
* Good understanding of building regulations, construction law and insurance law and their practical applications.
* Ability to build positive relationships with internal and external stakeholders.
* Well-organised with excellent time management and high attention to detail.
* Ability to work independently under instruction.
* CII/CILA qualification, ideally with or working towards Advanced Diploma or higher, with potential for further study.
* Bachelor’s degree preferred, GCSE English Language grade 5/C or equivalent.
* Qualifications or experience in surveying, Approved Inspector or Building Control roles would be advantageous.
* Valid UK driving licence and willingness to travel as required (overnight stays may be involved).
Benefits
* Generous Company Pension
* Individual performance bonus
* Car allowance
* Reimbursement of work-related expenses
* Company mobile phone
* Cycle to work scheme
* Tech scheme
* Life insurance (post-probation)
* Private medical insurance (post-probation)
* Flexible working
* EV charging points where available
* Employee Assistance Programme
* Free gym membership
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance
Industries
* Insurance
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