Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. The position will be responsible primarily for dealing with face-to-face enquiries from customers by appointment. Reception duties and enquiries by telephone, webchat and social media might also need to be undertaken as required by the business. You will be required to work across the Cheshire West & Chester borough and will need to travel to various sites daily. You will be involved in assisting digitally disenfranchised and/or vulnerable customers to access Council services. You are likely to be one of the first points of contact for our customers and we are looking for someone who can make a great first impression and quickly build a rapport with customers. You will be part of a dynamic, agile team who put the customer at the heart of everything we do. Delivering customer services via a variety of channels. Liaising with colleagues, stakeholders, partners, members and tenants. Candidates need to have excellent communication skills, be empathetic, non judgemental and have great inter personal skills. Candidates will have a full driving license. For more details or an informal chat please contact Rachel Webb at rachel.webb@cheshirewestandchester.gov.uk To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours. For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.