Salary: £35,000 - 40,000 per year Requirements: Solid experience in a 2nd Line support role within an MSP Strong troubleshooting ability across Microsoft 365 and Intune Confidence working on site with end-users and managing escalated issues Excellent communication and a customer-first approach A proactive attitude with the ability to take ownership of technical issues Experience with cloud-based technologies and modern workplace environments Responsibilities: Support modern cloud technologies and manage devices through Intune Work across Microsoft 365, troubleshooting user issues Take ownership of more complex tickets as the technical escalation point on site Assist end-users on-site with escalated technical issues Utilize remote monitoring tools and ticketing systems Technologies: Azure Cloud Support Microsoft 365 Security Office 365 Hardware SharePoint TCP/IP Windows More: We are a well-established Managed Service Provider based in London Bridge, looking for a confident and technically strong 2nd Line Desktop Support Engineer to support a key customer. Our role offers hybrid working, typically 3-4 days a week on site with 1-2 days at home. We provide a varied work environment with exposure to Microsoft cloud technologies, a clear progression path into 3rd Line support, Azure, cyber security, or automation, alongside a supportive culture focused on learning and long-term career development. last updated 17 week of 2026