Team Leader / Team Manager – Debt Recovery
Company: Advanced Collection Systems Ltd
Location: Hatfield, Office-based (NO hybrid opportunities)
Hours: Monday to Friday, 9:00am – 5:00pm
Salary: £30,000 – £35,000 per annum + up to £6,000 annual bonus
Advanced Collection Systems Ltd is looking for a motivated and confident Team Leader / Team
Manager to manage a team of approximately 10 collection agents in a busy, target-driven
This is a hands-on role where you will be responsible for supporting and motivating the team to
achieve performance targets while maintaining high standards of professionalism and compliance.
Key Responsibilities
Managing and motivating a team of around 10 staff
Setting, monitoring and driving performance targets
Conducting regular one-to-one meetings and performance reviews
Carrying out call monitoring and providing coaching and feedback
Supporting staff development and performance improvement
Conducting return-to-work interviews and handling disciplinary matters where required
Liaising with clients, including leading client meetings and providing performance updates
Working closely with other Team Leaders to ensure consistency and uniformity in team
management across the company
Identifying improvements and bringing forward new ideas to enhance team performance
What We’re Looking For
Strong leadership and people management skills
Ability to motivate and develop a team in a target-driven environment
Confident communicator with a firm but fair approach
Proactive, organised and able to take initiative
Debt recovery or collections experience
Utilities industry experience
Financial services or credit management background
Previous leadership experience in a performance-based environment is highly desirable, however
candidates with strong supervisory skills from other sectors will also be considered.
What We Offer
£30,000 – £35,000 salary depending on experience
Performance bonus up to £6,000 per year
Monday to Friday working hours (no weekends)
Supportive and professional working environment
If you are a driven leader who can motivate a team and deliver results, we would like to hear from
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