Do you have a passion for working in sales and customer service?
Frazer
part of the
STARK Group
, a leading building materials distributor in Northern Europe, is looking for an
Civils Sales Consultant
who is as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
What You'll Be Doing
Drive sales growth and deliver excellent customer service by proactively managing customer accounts, handling complex quotes, and developing new business opportunities. You will build lasting relationships with customers, colleagues and suppliers by providing the right solutions and maximising sales and profitability.
Key Responsibilities
* Developing new customer accounts and lapsed accounts.
* Maximise customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice.
* Ensure all customer pricing is fulfilled in a timely manner.
* Build effective relationships with customers and suppliers
* Manage customer feedback accordingly and follow plans to continuously improve customer experience.
* Advise customers on specialist solutions, trading T&Cs and information in relation to customer accounts and credit levels.
* Understand local market issues, reasons for lost orders and communicate with the manager to support sales growth plans.
* Support delivery of KPIs for the sales office as well as achieving Regional and National targets.
Required Skills And Experience
* Previous experience working in building merchants (experience in Civils and utilities merchants is desirable).
* Current knowledge of civils building materials and of the current construction market would be beneficial to the role.
* Proven experience in sales or customer focused environment delivering results.
* Strong communication and interpersonal skills; written, phone and face to face.
* Experience in Microsoft Packages (Excel and Teams)
What's in it for you?
* Retirement Savings Plan (Pension) – with Legal & General
* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
* Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
* Employee Discount
* Refer a Friend scheme
* Wellbeing Centre via WorkPerks
Why STARK?
We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today
What's Next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.