Aftersales Customer Service Manager
Salary £33K-£38K + £4,800 car allowance, 37.5 hours per week, pension, 25 days holiday
To manage aftersales service and spare parts supply for this machinery manufacturer. A customer service based role, involves visiting customers, account management, arranging service visits for engineers.
The role
* A non-technical role providing high-level, proactive customer service for the supply of spare parts and service & maintenance visits.
* Typically office based with occasional customer visits
* Customer relationship and account management, proactively maintaining relationships with customers
* Visiting customers post sale of machinery solutions
* Quotes & followup
* Ensuring spare parts are delivered on time
* Working with Head of Engineering to enure service visits are scheduled timely.
The company
An innovative designer and manufacturer machinery in manufacturing sectors such as automotive, food production, logistics.
Requirements
1. Customer service and account management experience
2. Ideally a background in spare parts and aftersales service in an engineering or machinery company ideally.
3. Full driving licence and willingness to travel to customers as required
4. Excellent organisation and communication skills
5. Likely ...