Job Description
Tenancy Progression Coordinator
Location – Reading
Salary - £27k
Our client is a fast-growing provider of high-quality, professionally managed rental homes in the UK.
As a Tenancy Progression Coordinator, you'll play a critical role in ensuring a smooth, customer-focused journey from reservation to move-in for new tenants. You will be responsible for managing the administration of new and renewing tenancies, reducing void periods, and maintaining high occupancy rates and up-to-date tenancy records. You’ll act as a key liaison between tenants, the lettings team, and internal stakeholders to ensure all processes are handled efficiently and compliantly.
Key Responsibilities
1. Administer tenancy files from reservation through to move-in, ensuring all deadlines are met.
2. Oversee tenancy renewals, communicating clearly with tenants on renewal options and timelines.
3. Coordinate the referencing process, ensuring timely follow-ups and the receipt of satisfactory references.
4. Act as the main point of contact for applicants during the referencing and pre-tenancy phase.
5. Draft and issue tenancy agreements, process upfront payments, and set up Direct Debits for rent collection.
6. Maintain and update the tenancy progression database, ensuring accurate and real-time file status tracking.
7. Proactively engage with tenant...