Job Description
Director of Assets and Maintenance
This is an exceptional opportunity to influence the shape, structure and strategic direction of a key central function, within our Clients Customer Operations business unit.
While the current service is high-performing—with strong resident satisfaction, talented teams, and an open, collegiate culture—there is the opportunity to develop a modern assets and maintenance service embraces transformation. Data quality, system integration, transparency, accountability and cross-functional collaboration are central to this success and this role will help identify these changes change—strategically and operationally—to meet the needs of the organisation, customers and homes.
Your remit will include a full review of:
* Practices, policies, processes and systems across the directorate
* Effectiveness of cross-directorate working
* Data management, reporting and performance monitoring
* Staff resourcing, skills and future structure requirements
* Risk management, compliance and building safety
* Operational delivery models, including responsive repairs, servicing and strategic use of internal teams vs contractors
This is an opportunity to shine a light in “dark corners”, unearth constraints, and help shape the future vision and operating model for the permanent asset management function....