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Director, customer success at ai retail media adtech saas

London
Grey Matter Recruitment
Customer success director
Posted: 15h ago
Offer description

Exciting opportunity to join a hyper-growth Retail Media AdTech platform transforming how the world’s leading eCommerce brands approach omnichannel advertising. This is a unique opportunity to own key enterprise client relationships, drive measurable impact, and lead a high-performing client success team.


Make your application after reading the following skill and qualification requirements for this position.

The Company

* $80 million in funding from top VCs
* Multi-award-winning - ‘Best AdTech Solution’
* 100% growth year-on-year for the last 5 years
* Clients including Apple, Amazon and Facebook

The Role

As Director, Client Success, you’ll play a pivotal role in ensuring the success of the company’s most strategic clients. You will:

* Build and grow relationships with Tier 1 enterprise clients, ensuring long-term success
* Lead and mentor a client-facing team, implementing best practices to deliver results
* Collaborate cross-functionally with Product, Sales, and Solutions to drive adoption and innovation
* Shape account strategy and client development to maximize impact

Desired Skills & Experience

* Extensive experience within the Commerce / Retail Media space, with a solid understanding of Amazon Ads
* Confident working with high-value clients, utilising hands on expertise to guide account strategy and client development
* Exposure to other Marketplaces / Channels beneficial, but not essential
* Experience leading client facing teams desirable

For more information or to apply for this role, please email your CV to mhairi@gmrecruit.co.uk

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