Join Our Client as a Full-Time Temporary Operational Support Officer in Preston
Are you organised, customer-focused, and ready to support the justice system? Our client, a reputable organisation within HMCTS, is hiring for a dedicated Administration Officer to join their team in Preston. This is a full-time, temporary role with a contract initially lasting three months, with potential for extension.
What you'll be doing:
* Preparing, facilitating, and supporting all types of hearings through comprehensive administrative tasks.
* Providing clear, helpful information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to guide users to relevant services.
* Supporting users through complaints procedures, ensuring swift responses to prevent escalation.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed.
* Processing work in line with standard operating procedures to meet performance and service standards.
* Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
* Handling jury service tasks, including scheduling, deferrals, and expense processing.
* Assisting with listing and scheduling to ensure judicial efficiency.
* Providing judicial support such as diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and report generation.
* Contributing to health and safety operations, including facility checks and safety governance.
What you'll bring:
* Strong organisational skills and attention to detail.
* Excellent communication skills, with the ability to engage effectively with diverse users.
* Ability to follow procedures accurately and handle sensitive information securely.
* Experience in administrative roles, ideally within a legal or public sector environment.
* Competence in managing multiple tasks and prioritising effectively.
* A proactive approach to problem-solving and risk awareness.
Additional information:
* Location: Preston
* Working hours: 37 hours per week, Monday to Friday, with occasional Saturdays
* Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks
* Successful candidates will undergo comprehensive background checks, including DBS, employment, education, and address verification, along with references.
If you're looking to make a meaningful contribution within a dynamic environment, apply now to join this vital public service team!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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