We’re looking for a proactive and detail driven Merchandise Operations Coordinator to join our growing Merchandise team at Paradise. You’ll help deliver global merchandise projects for theme parks, live experiences, festivals and event retail supporting campaigns for some of the world’s most recognisable entertainment IPs. Working across supplier quotes and communications through to freight partners and logistics admin, you’ll play a key role in keeping projects moving and ensuring key details are tracked and accurate.
Paradise:
Paradise is a full-service agency working across Merchandise, Brand, Experience and Social. The Merchandise department designs, sources, and delivers high quality branded merchandise for clients around the world, working on gift shops retail ranges for live experiences and themed attractions. No heavy layers, no egos – just great people making great things. Our studio is based in Covent Garden.
Things you’ll love:
* Supplier & Quote Admin
* Taking supplier quotes, convert them into internal cost templates (USD ⇄ GBP, freight/duty add-ons etc)
* Maintaining and updating project trackers and spreadsheets, Issue and track order acknowledgments and purchase orders, ensuring accuracy and consistency across all digital folders.
* Working closely with project managers and account teams to ensure order delivery and logistics are aligned with project timelines.
* Building operational relationships, managing day-to-day communications and follow-ups.
* Freight & Logistics Support
* Owning day-to-day tracking of shipments from factory to destination; liaise with freight forwarders and couriers.
* Preparing and verifying commercial invoices, packing lists, delivery manifests, for international customs documentation.
* Keeping track of ETAs, PODs, and ensure delivery status’ updated; raise any flags where needed
* Researching and presenting HS codes checking duty and tariff percentages for shipments
* Ensuring all product, carton, and shipment data is correctly filed and accessible.
Things we love:
* Those with 2+ years’ experience in operations support, production administration, logistics coordination, or similar
* Highly organised team players, with strong Excel/ Google Sheets skills (comfortable with formulas, conversions, and data tracking)
* Excellent communicators able to liaise with overseas suppliers, freight partners, and internal teams
* Friendly, collaborative team players, calm under pressure and able to balance multiple projects simultaneously
* Those interested in merchandise, sourcing, logistics, and import/export and looking to join a vibrant, dynamic agency.
Culture & Lifestyle:
* #ParadiseChristmas - our yearly Christmas trip
* #ParadiseSummerAwayDay - our annual H2 kick-off and Summer Away Day
* #ParadiseBar - our in-house bar, re-stocked weekly
* #Walk&Talks - open-door chats and ongoing development
* Commission - 10% commission available to all staff for new business you bring in
* Industry tickets - festivals, gigs, events, client invitations, and networking/growth opportunities
* Plus: a small but mighty team, big ideas, real impact; space to grow and shape your role; a supportive, flexible environment where initiative is valued and collaboration is everything.
Job Details:
Location: Covent Garden. Monday-Thursday in-studio + WFH Fridays
Reports to: Merchandise Production Manager
Type: Full-time
Salary: £32,000
How to apply:
Please email your CV & portfolio to careers@paradise.london.
* Please note: due to the volume of applications, we’ll only be able to respond to candidates moving forward to interview stages.