As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow. Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical. Looking for the place where you can belong? Join MHR and help us shape the world of work. The overall purpose is to support customers using the MHR Assist Consultancy Service, responding to all initial queries within the SLA that is in place for all current and new MHR Assist contracts. Provide high quality, professional consultancy services to Customers, professional services, key stakeholders and prospects Provide a consistent single point of contact for all new and existing MHR Assist customers and cases Work within the MHR Assist SLA and provide responses to all 1st line queries Clearly communicate progress, issues and risks to the appropriate stakeholders Respond to customers queries in a timely and effective manner Ensure issues are escalated in an appropriate and timely manner Retain ownership of risks and issues, escalating only when necessary Maintain the highest standards of conduct and personal appearance at all times Provide support to other Teams and departments as directed by you manager Manages own time and ensure utilization targets are met Supports Associate consultants with knowledge transfer and skills Aim to provide the best customer experience as possible, owning issues until they are fully resolved Problem solving/ Knowledge Transfer Ensure procedures are followed and governance is adhered to Key skills: Consultancy skills Data analysis Communication skills Organised and methodical Team work Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays Monthly employee recognition program and departmental awards Referral bonus scheme of up to £2,000 Employee-led social events such as running clubs, football teams, book clubs, and bake-offs On-site subsidised restaurants offering a variety of fresh meals daily Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.