Customer Service Advisor
Hours: 37.5 per week
Working Pattern:
Monday, Tuesday, Thursday: 08:30 - 17:00
Wednesday: 08:00 - 17:00
Friday: 08:30 - 16:00
Salary: £24,600 per annum (starting)
Holiday: 28 days (including bank holidays)
Location: On-site role
About the Company
Our client is the UK's leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise.
They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role.
The Role
Our client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.
Key Responsibilities
Handle customer enquiries via phone and email in a professional and timely manner
Progress customer orders and support on-time delivery performance
Resolve customer issues and complaints, ensuring root cause resolution
Maintain accurate daily reports and system records
Raise credit notes where required
Liaise with internal teams and Area Sales Managers
Support customers with ordering processes and basic training
Use internal systems (email, spreadsheets, databases)
Analyse data and highlight service or quality improvements
Support continuous improvement and process development
Ensure high standards of accuracy, quality, and customer satisfaction
Assist with projects to improve service delivery
Maintain a positive, team-focused working environmentCandidate Requirements
Previous customer service or office-based experience
Strong communication skills (telephone and email)
Confident using Microsoft Office (Excel, Outlook, databases)
Strong attention to detail and accuracy
Problem-solving and decision-making ability
Positive, proactive attitude
Strong team player who can also work independently
Able to manage workload in a fast-paced environmentStreamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application