About JOE & THE JUICE
Our vision is to become the first truly global people‑centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. We strive to create a culture based on our company virtues and operational excellence within our four focus areas: Operational requirements, Employee engagement, Guest experiences, and Financial performance.
Position Summary
Position title: Store Manager
Reports to: District Manager
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operations through effectively sparring with your District Manager. You will adhere to market‑specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high‑quality products. Your overall success depends on leading, developing, and retaining a highly engaged team. You are accountable for meeting the cost budget, reaching the store’s sales targets, and EBITDA through existing and new company initiatives.
Key Responsibilities
* Value‑Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
* Recruitment: Responsible for recruitment, pre‑boarding, and onboarding of team members, ensuring optimal team positioning and future talent pipeline.
* Employee Engagement: Develop and motivate your team through development plans and feedback, in‑store training, team meetings, and securing employee engagement score meets or exceeds the benchmark.
* Guest Experience: Ensure a guest‑first approach, building strong guest relations through your local community in accordance with brand behaviour principles.
* Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and local standards and ratings are maintained.
* Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting store traffic and ensure an ideal workflow in accordance with company standards and store budget. Manage employee absence, onboarding, off‑boarding, and ensure working time follows contractual obligations, union agreements, and legal requirements.
* Stock Handling: Full ownership of stock handling, including counting and ordering to ensure optimal inventory and keep waste below the specified target.
* Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.
Key Performance Indicators
* Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4‑wall compliance.
* Employee Engagement: Employee engagement score, employee turnover, and quick quits.
* Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.
* Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4‑wall EBITDA.
#J-18808-Ljbffr